About Codero
Hello, I'm Graeme.
If you run a small hotel, you're probably doing three jobs at once. Covering reception when someone calls in sick. Answering reviews late at night. Trying to work out why the website isn't bringing in bookings, while the booking sites take a slice of every room they sell.
I've met a lot of owners and managers in exactly that position. Brilliant places to stay, run by people who care, held back by tight budgets, too few staff, and tech companies that charge every month and are hard to reach when something goes wrong.
Codero is my answer to that.
How I work
I keep things small on purpose. You deal with me from the first conversation onwards. I build your website, I look after it, and I'm the one who answers when you call.
I won't promise to double your bookings. What I can promise is that I'll understand your hotel, focus on the few things that make the biggest difference, and stay with you while they're put right.
What that means for you
- You talk to the same person every time, and I already know your hotel.
- Updates in plain English, not reports full of jargon.
- Nothing goes live or gets sent to your guests until you've said yes.
- I work with the systems you already have, so there's nothing new for your team to learn unless it genuinely helps.
- If something isn't working, I'll tell you straight, even if the answer is that you don't need me for it.
And Cubby
I'm based in central Scotland, and most of my calls have a supervisor: Cubby, my golden retriever. He's cheeky, adventurous and happiest when we're camping somewhere new. He has strong opinions about biscuits and none about booking engines, so he leaves those to me.
Start with a free audit
If any of this sounds familiar, start with a free audit. I'll look at your website, your Google listing, your reviews and your rates, and tell you honestly what's worth fixing first.
Or email customerservices@codero.co.uk. I reply within one working day.